Privacy Policy

Who we are

IceTime is operated by its owner as a sole proprietorship based in British Columbia, Canada. This policy covers icetime.io, the iceti.me links in our texts, and the texts themselves. Our privacy contact is privacy@icetime.io.

What we collect

We collect only what it takes to run a team's games.

• About you: your cell number, your first and last name, an optional email address, whether you're a skater or a goalie, and which teams you're on and in what role.
• As you use IceTime: your answers for each game (in, out, or wanting in), when you answered, and the settings a manager chooses for the team.
• Messages: a record of every text we send you, with its content, time and delivery status, and every text you send us, including STOP, START and HELP. This is your consent history under Canada's anti-spam law, and it's how we make sure we never text a number that asked us not to.
• When a manager adds a number: we check it with our messaging provider to confirm it's a Canadian mobile number, and we log which manager looked up which number and when.
• Technical: a sign-in cookie that keeps you signed in, and the basic server logs our hosting provider keeps, such as IP address, browser type and time of request.
• How the app is used: we use PostHog, an analytics service, to see which screens people reach and to replay a session when something goes wrong. A replay shows the screens you saw and where you tapped. It never records what you type into a field, and it hides phone numbers, email addresses and the private links in our texts. PostHog sets a cookie so it can tell visits apart. We use no advertising cookies.

If you didn't sign up yourself

Most people meet IceTime because a team manager entered their number. When that happens, the first text tells you who added you, that texts about games will follow, and how to stop them. Managers confirm they have your permission to share your number with us for this purpose. You can decline the invite, leave the team from the bottom of its page, or reply STOP to end every text from IceTime.

How we use it

• To send the texts that run a team: the ask, reminders, last calls, changes, and spare calls.
• To show a manager who is in, who is out, and who hasn't answered, and to show you the schedule.
• To keep the records the law requires about consent and opt-outs.
• To keep the service safe, including limiting how many numbers a manager can look up in an hour.
• To answer you when you contact us.

We never sell your information. We never share it for advertising. Our texts are about your games, and never carry promotions.

Who can see what

• Your team's manager and assistants see your name, cell number, position, and your answers for each game.
• Your teammates see your name and whether you're in or out for a game. They don't see your number.
• A manager of another team who enters your number sees only your first name and last initial before adding you. Your full name appears to them once you're on their team.
• Nobody else sees your information, apart from the service providers below.

Service providers

We rely on four providers, each acting on our instructions under their own security commitments.

• Supabase, for our database and sign-in codes. Your information is stored in Canada, in the Montreal region.
• Vercel, which runs the app itself. Its servers are in the United States.
• Twilio, which delivers our texts and checks that a number is a Canadian mobile. Twilio operates in the United States.
• PostHog, for usage analytics and session replay, as described above. PostHog stores this in the United States.

Because the app runs on, and texts pass through, servers in the United States, your information may be processed there and be subject to United States law while it is.

How long we keep it

• Team information stays as long as the team does. When a manager deletes a team, its games, answers and memberships are removed.
• If you decline an invite or leave a team, we keep that record for 30 days so you can change your mind, then hide it. The record stays so a manager can add you again another season.
• Message records are kept for up to three years after the last message, as consent history.
• If you ask us to delete your account, we remove your name, number and email and keep only what the law requires us to keep.

Your choices and rights

• Reply STOP to any text to stop every text from IceTime. Reply START to resume.
• Leave a team from the bottom of its page, and decline an invite or change your name from your profile, at any time.
• Ask us for a copy of your information, ask us to correct it, or ask us to delete it, by writing to privacy@icetime.io. We'll answer within 30 days.
• If you're not satisfied with our answer, you can complain to the Office of the Privacy Commissioner of Canada, or to the privacy commissioner in your province.

Security

• You sign in with a one-time code sent to your phone. There are no passwords to leak.
• Access rules in our database limit each person to their own teams.
• The links in our texts are unique to you and expire when the game starts. Treat them as private: anyone with the link can answer as you for that game.

Younger players

IceTime is open to all ages, and teenagers can run their own teams. We collect the same minimal information from a younger player as from anyone else, and treat it the same way. If a player is under 13, we rely on a parent or guardian's consent, usually the person who added them or set up the team. A parent or guardian can ask us at any time to see, correct or delete a child's information by writing to privacy@icetime.io.

Changes to this policy

We may update this policy. The date at the top tells you when it last changed. For changes that matter, we'll tell you in the app or by text before they take effect.

Contact

IceTime — privacy@icetime.io